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Concierge

Home Automation | Technology Support | Maintenance

Technology maintenance and support to suit you and your requirements.

Cornflake will support you.

Irrespective of whether you have a system installed by Cornflake or one by an alternative technology integrator our support and maintenance packages are developed to suit your needs and requirements. We understand the frustration of technology letting you down, usually at the most inappropriate moments. And have developed support offerings that ensure the pain of these events can be minimised.

Technology Support And Maintenance

As a leading home automation and smart home technology provider and installer, our Concierge Service provides best-in-class customer support and maintenance options that ensure that our clients are never left in the dark when an issue arises. Our 24/7 Help Desk, means our clients are continually supported. Remote support, management, helplines together with rapid engineering response and resolution are all available for Cornflake Concierge clients.  

We provide support and maintenance for the following technologies:

  • Control System & User Interfaces
  • Audio/Video Source Equipment
  • Television & Video Distribution
  • Satellite and Aerial
  • Audio Systems 
  • Lighting Control
  • Blinds and Curtain Controls
  • WiFi / Data Network
  • Door Entry System
  • CCTV

Scope Of Services

You can choose from our range of service options and you can select the extent of maintenance and support for the technologies listed above.

Remote Support

You can never predict when an issue may arise. As a result, we make sure that your first port of call is our phone and email support service. If the issue cannot be resolved remotely, it will be escalated.

On-site Support

Because it is imperative that your system constantly remains at a fully functional status, we make sure that when a fault occurs either by damage or system failure, a cornflake engineer is only a call away and will be on site within an agreed timeframe in accordance with your service level agreement.

Service Level Agreements To Suit You

We provide a range of different service options at different pricing levels to suit your needs and requirements. Our service level agreements can be from normal business hours to a comprehensive 24/7/365 cover. Once the service level is agreed, then Cornflake provides seamless management and support of the home technology. From managing specific hardware to daily technological necessities, we look after these components, so their reliability is never compromised.

Preventative Care And Maintenance Visits

Our services can include proactive annual general maintenance visits to ensure not only that systems are fully functioning but are up to date with the most advanced software and are working to their optimum capability. The visits would focus on:

  • Software diagnostics & updates
  • Testing network components
  • System enclosure cleaning when required
  • AV components functionality check
  • Remote capabilities check
  • Perform recommended firmware upgrades
  • Speaker test
  • Inspection of projector filters and lamps
  • Minor programming changes and improvements
  • Network diagnostics – e.g., broadband / WiFi performance

Support for clients with more than one home

We also provide a range of national and international maintenance and support options for clients with more than one home. Please contact us to find out more.

Testimonials

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